Terms of service
Last updated: March 2026
Welcome to Petyoo. These Terms & Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms.
1. Overview
Petyoo provides products and services through this website to offer a smooth and secure shopping experience.
We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website constitutes acceptance of any changes.
2. Eligibility
By using this website, you confirm that:
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You are at least 18 years old or have permission from a legal guardian
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You are legally capable of entering into a binding agreement
3. Products & Availability
All products displayed on the website are subject to availability.
We reserve the right to:
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Modify or discontinue any product at any time
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Limit quantities per order
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Refuse or cancel orders at our discretion, including in cases of suspected fraud or unauthorized activity
4. Orders & Contract Formation
Placing an order constitutes an offer to purchase.
A contract is formed when:
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You receive an order confirmation email, or
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Your order has been shipped
We reserve the right to cancel or refuse any order prior to acceptance.
5. Pricing & Payment
All prices are displayed in USD unless otherwise stated.
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Prices may change at any time without notice
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Payment is required at the time of purchase
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Payments are processed securely through third-party providers
6. Shipping & Delivery
Orders are shipped to the address provided at checkout.
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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External factors beyond our control
7. Returns & Refunds
All returns and refunds are handled in accordance with our Return & Refund Policy.
By placing an order, you agree to the terms outlined in that policy.
8. Intellectual Property
All content on this website, including but not limited to:
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Text
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Images
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Logos
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Branding
is the property of Petyoo and is protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
To the fullest extent permitted by law:
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We shall not be liable for any indirect, incidental, or consequential damages
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Our total liability shall not exceed the amount paid for the product
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
10. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Attempt to disrupt or interfere with the website’s functionality
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Engage in fraudulent, abusive, or harmful behavior
11. Third-Party Services
We may use third-party providers (including payment processors, logistics partners, and technology platforms) to operate our services.
We are not responsible for the independent practices or policies of these third parties.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
13. Governing Law
These Terms & Conditions are governed and interpreted in accordance with the laws of Hong Kong.
14. Legal Information
This website is operated by Hyperloop E Limited, a company registered in Hong Kong. All transactions are processed by this entity.
Registered office: RM 01, 26th Floor, Working View Comm Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong.
Company Registration Number: 76901967.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact
For any questions regarding these Terms, you can contact us at: