Privacy policy

Last updated: March 23, 2026

Petyoo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petyoo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

This website is operated by Hyperloop E Limited, a company registered in Hong Kong, responsible for processing transactions and handling personal data.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details and payment confirmation

  • Account information including your username, password, security questions, preferences and settings

  • Transaction information including items you view, add to cart, purchase, return, exchange or cancel

  • Communications with us including customer support messages

  • Device information including IP address, browser, device, and network connection

  • Usage information including how you interact with the Services

Personal Information Sources

We may collect personal information from:

  • Directly from you (account creation, purchases, communication)

  • Automatically through cookies and similar technologies

  • From service providers (payments, analytics, fulfillment)

  • From partners or third parties

How We Use Your Personal Information

We may use personal information for:

  • Providing, tailoring, and improving the Services

  • Processing payments and fulfilling orders

  • Managing accounts and customer support

  • Marketing and advertising

  • Security and fraud prevention

  • Legal compliance

How We Disclose Personal Information

We may share personal information with:

  • Shopify and service providers (payment, shipping, IT, analytics)

  • Marketing and advertising partners

  • Affiliates and corporate group companies

  • Legal authorities when required

  • In case of business transfers (merger, bankruptcy, etc.)

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to operate and improve the platform. Your data may be shared with Shopify and third parties located outside your country.

To learn more, you can visit Shopify’s Privacy Policy and Shopify Privacy Portal.

Third Party Websites

We are not responsible for the privacy practices of external websites linked from our Services.

Children's Data

Our Services are not intended for children, and we do not knowingly collect data from minors.

Security and Retention

We take reasonable measures to protect your data, but no system is completely secure. Data is retained only as long as necessary for operational and legal purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your data

  • Delete your data

  • Correct your data

  • Request data portability

  • Opt out of marketing communications

  • Opt out of targeted advertising (where applicable)

You may contact us to exercise these rights.

International Transfers

Your data may be processed outside your country, including outside the EU. Appropriate safeguards are applied where required.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact

If you have any questions about this Privacy Policy, contact us at:

contact@petyoo.co