Shipping policy
Shipping Policy – Petyoo
We are committed to providing fast, secure, and reliable delivery across the UNITED STATES
1. Processing Time
Orders are processed and prepared for shipment within 1 to 4 business days after payment confirmation.
Processing includes:
- Order verification
- Quality control
- Secure packaging
Orders are processed Monday to Friday, excluding public holidays.
2. Shipping Methods
We work with trusted logistics partners to ensure safe and efficient delivery.
Orders may be delivered using:
- Royal Mail
- Evri (Hermes)
- DHL
The carrier is automatically selected based on the fastest and most reliable option for your location.
3. Shipping Costs
We offer free standard delivery on all orders within the United Kingdom.
No additional shipping fees are charged at checkout.
4. Delivery Time
Once your order has been dispatched, delivery typically takes 5 to 7 business days.
➡️ Total estimated timeframe (processing + delivery): 6 to 11 business days
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur during high demand or external factors beyond our control
5. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email including your tracking number.
Tracking updates may take 24–72 hours to appear.
6. Delivery Address
Orders are shipped to the address provided at checkout.
Please ensure that:
- Your address is complete and accurate
- Your postcode is correct
- Your contact details are valid
Petyoo is not responsible for delivery issues caused by incorrect or incomplete information.
7. Delays & Customer Support
If your order is delayed, our support team will assist you and provide updates as quickly as possible.
For any questions, please contact us at:
contact@petyoo.co
8. Additional Information
- Orders cannot be modified once they have been dispatched
- In rare cases, shipments may be split into multiple parcels
This shipping policy applies to all orders placed through petyoo.co